Shoreside Analytics · Included with eCruise PMS · Any Shipboard PMS
Your whole fleet,
one live view.
A shoreside enterprise platform that consolidates operational, transactional, and guest data from every vessel into one secure environment — giving shoreside teams near real-time fleet visibility without disrupting onboard operations. Deployed standalone against any shipboard PMS, or included with eCruise PMS and integrated across POS and eConcierge.
Included with eCruise PMS
Works Standalone
Any Shipboard PMS
Near Real-Time Visibility
Emergency Manifests
Shoreside enterprise view · fleet-wide operational data
0
Extra licence cost with eCruise PMS
1
Support contract, not two
∞
Vessels in one consolidated database
Executive Summary
The fleet picture your
ships already contain.
Cruise operators run multiple onboard systems to manage sales, dining, guest engagement, and operational workflows. Historically that data stays siloed at the vessel level, limiting shoreside visibility and making fleet-wide management difficult.
FleetOps establishes a secure ship-to-shore synchronisation layer that consolidates operational, transactional, and guest data into a centralised shoreside environment. Ships keep operating independently through connectivity interruptions; shore gets near real-time visibility, centralised configuration management, and enterprise reporting.
✓
Incremental synchronisation that minimises satellite bandwidth usage
✓
Ships keep operating during outages — sync resumes automatically
✓
Centralised fleet database segmented by ship, sailing, and voyage
✓
Guest profiles, preferences, allergies, and special needs persist across voyages and ships
✓
Shoreside access to up-to-date passenger manifests during incidents
✓
Encrypted transfer with role-based access and full action logging
✦ Why It Is Included
Fleet management should not be a second purchase
Most shipboard PMS platforms sell fleet management as a separate system — its own licence, its own implementation, its own support contract. We think that is backwards. If the ships already produce the data, seeing it shouldn't be an upsell.
No Separate Module
FleetOps ships with eCruise PMS — nothing additional to licence
No Second Install Team
One implementation covers ship and shore, not two projects
One Support Contract
The same 24/7 team supports both layers under one agreement
No Integration Project
Ship and shore are one platform — there is nothing to integrate
Two Editions
Standalone with your PMS —
or fully integrated with ours.
Both editions deliver the same shoreside platform: fleet dashboards, emergency manifests, centralised configuration, guest continuity, and compliance-grade audit. The difference is how much of the ship they can see.
Standalone · Any Fleet
FleetOps Standalone
any shipboard PMS, including OHC SPMS
Deploys against the shipboard PMS you already run, pulling from it as the system of record. You get the full shoreside platform without changing anything on board. Optionally feeds your ERP or BI stack upstream, so fleet data lands wherever your analysts already work.
Integrated · Included with eCruise PMS
FleetOps with eCruise PMS
PMS · POS · eConcierge — one platform
Ships switched on with eCruise PMS at no additional licence cost, and sees beyond the PMS: POS transaction detail and eConcierge guest activity flow into the same shoreside picture. One implementation, one support contract, nothing to integrate.
| Capability | Standalone | With eCruise PMS |
|---|---|---|
| Shipboard PMS | Any SPMS, incl. OHC SPMS | eCruise PMS |
| Shipboard PMS data (system of record) | ✓ Full | ✓ Full |
| eCruise POS transaction detail | — Not available | ✓ Included |
| eConcierge guest activity | — Not available | ✓ Included |
| Fleet dashboards & reporting | ✓ | ✓ |
| Emergency passenger manifests | ✓ | ✓ |
| Centralised configuration management | ✓ | ✓ |
| Guest data continuity across ships | ✓ | ✓ |
| Compliance & audit logging | ✓ | ✓ |
| Loyalty & casino analytics | ✓ | ✓ |
| ERP / BI upstream feed | Optional | Optional |
| Licensing | Separate licence | Included |
| Implementation & support | Scoped to your PMS | One contract, ship & shore |
The Problem
Cruise IT is a collection of silos
held together by integration projects.
Property management from one vendor. Point of sale from another. Fleet reporting sold as a third system with its own licence and its own implementation team. Every capability arrives as a separate contract, and the integration between them becomes your problem to fund and maintain.
The usual arrangement
✕
Fleet management sold separately from the PMS that produces the data
✕
A second implementation team, a second timeline, a second budget line
✕
A separate support contract with its own SLA and escalation path
✕
Integration between PMS and reporting funded as its own project
✕
Finance reconciles PMS and POS exports by hand, weeks after sailing
✕
Every vendor points at another when the numbers disagree
With eCruise
✓
Fleet management included with the PMS — nothing extra to licence
✓
One implementation covering ship and shore together
✓
One 24/7 support contract across the whole platform
✓
No integration project — ship and shore are the same system
✓
PMS and POS already joined; reconciliation is not a manual task
✓
One vendor accountable for the whole stack
Capabilities
What FleetOps actually does.
Eleven capability areas spanning synchronisation, visibility, configuration, guest continuity, safety, compliance, and analytics.
Ship-to-Shore Synchronisation
Incremental sync that minimises satellite bandwidth, queues data locally before transmission, resumes automatically after an outage, and runs without impacting onboard performance.
Fleet-Wide Visibility
Near real-time access to fleet operational data with fleet-level and ship-level filtering, in summary or detail, through browser-based dashboards for authorised shoreside users.
Operational Dashboards
Revenue summaries and sales analytics, guest counts and demographic tracking, dining and waiver activity, and daily operational KPIs with filtering and date selection.
Centralised Configuration
Manage POS menus and pricing centrally and deploy by ship, class, or entire fleet. Deployments can be scheduled, and every change is audit-tracked with rollback capability.
Guest Data Continuity
Guest profiles persist across voyages and across ships, retaining preferences, allergies, and special needs. Data syncs back to vessels as configured, with conflict resolution rules enforcing consistency.
Safety & Emergency Support
Shoreside access to up-to-date passenger manifests, searchable guest and cabin data during an incident, role-based emergency access, and logged emergency refresh.
Compliance & Audit
Original source timestamps and identifiers retained, role-based user access controls, full logging of user actions and data exports, and configurable retention to meet regulatory requirements.
Shoreside Data Management
A centralised fleet database consolidating all vessel data, logically segmented by ship, sailing, and voyage, with configurable retention and parallel multi-vessel ingestion.
Enterprise Analytics
Enterprise-ready data structures for analytics and BI platforms, scheduled and on-demand exports, and versioned documented schemas — reporting that never touches onboard systems.
Loyalty & Casino Analytics
Loyalty tier behaviour and casino performance analysed alongside core operational reporting, rather than sitting in isolated departmental systems.
ERP & BI Integration
Optional upstream feed into your ERP or data warehouse — BigQuery and comparable platforms — so consolidated fleet data lands in the BI tools your analysts already use.
Technical Overview
Built for the shoreside reality.
FleetOps is browser-native and designed around intermittent maritime connectivity rather than assuming an always-on link.
Editions
Standalone against any shipboard PMS, or included with eCruise PMS at no additional licence cost. The integrated edition additionally consumes eCruise POS and eConcierge data.
Platform
Fully web-based shoreside system. Nothing to install for head office users; access is granted by role.
Architecture
Ship-to-shore incremental synchronisation layer with local outbound queues, automatic resume after connectivity loss, and configurable sync frequency per data domain.
Database
Centralised fleet database supporting multi-ship deployments, logically segmented by ship, sailing, and voyage, with parallel ingestion for multi-vessel uploads.
Data Domains
POS transactions (sales, tenders, discounts, taxes), menu configuration and pricing, guest profiles and preferences, cabin and sailing manifests, dining reservations, digital waivers, concierge requests, and crew-initiated events.
Security
Fully encrypted data transfer, role-based access control, and full logging of user actions and data exports.
Data Handling
Versioned, documented schemas and configurable retention policies. Original source timestamps and identifiers are retained for audit.
Upstream Integration
Optional integration to the operator's ERP or data warehouse, feeding consolidated fleet data to external BI platforms such as BigQuery.
Performance
Designed for high-volume transaction periods and fleet scalability. Synchronisation runs in the background without impacting onboard performance.
See Your Fleet in One View
Stop assembling the fleet picture
by hand.
FleetOps brings fleet-wide operational data ashore in near real time — included with eCruise PMS, or standalone against the shipboard system you already run.